Terms & Conditions
Last updated: September 29, 2026
These Terms & Conditions ("Terms") govern your use of the NOVA website, products, subscriptions, and services.
By accessing our website or purchasing a NOVA service, you agree to these Terms. If you do not agree with these Terms, please do not use our services.
1. About NOVA
NOVA provides digital entertainment, television, broadband, mobile, and related services.
Specific products and services may have additional terms that apply to them. Where additional terms apply, those terms will be provided to you before you purchase or activate the relevant service.
2. Eligibility
You must meet any applicable age, identity, geographic, and other eligibility requirements to purchase or use NOVA services.
You are responsible for ensuring that the information you provide to us is accurate and current.
3. Your Account
Certain services may require you to create an account.
You are responsible for:
Keeping your login credentials confidential
Providing accurate account information
Maintaining the security of your account
Notifying us promptly if you believe your account has been compromised
You are responsible for activity carried out through your account unless caused by circumstances for which you are not legally responsible.
4. Orders and Subscriptions
When you place an order or subscribe to a service, you agree to pay the applicable price displayed at the time of purchase.
An order or subscription may be subject to availability, eligibility, verification, and acceptance by NOVA.
We reserve the right to correct obvious pricing or description errors before accepting an order.
5. Pricing and Payments
Prices will be displayed before you complete a purchase.
Unless otherwise stated:
Subscription services are billed according to the selected billing cycle.
Applicable taxes or charges may be added where required.
You must provide a valid payment method.
You authorize us or our payment provider to process applicable charges.
Prices and plans may change in the future. Where required by applicable law or your service agreement, we will provide notice of material changes.
6. Service Availability
We will make reasonable efforts to keep our services available and operating properly.
However, services may occasionally be unavailable because of:
Maintenance
Technical problems
Network failures
Third-party infrastructure
Internet outages
Severe weather or other external events
Security incidents
Circumstances beyond our reasonable control
Availability may also depend on your location, equipment, network, and compatible devices.
7. Broadband Services
Broadband speeds and performance may vary depending on location, network conditions, equipment, Wi-Fi conditions, traffic, and other factors.
Any advertised speed should be understood according to the applicable broadband plan and service terms.
8. Television and Entertainment Content
Content availability may change because of licensing agreements, geographic restrictions, scheduling, technical limitations, or other circumstances.
NOVA does not guarantee that particular programs, channels, sporting events, movies, or other content will remain available for a specific period unless expressly stated in the applicable service agreement.
9. Mobile Services
Mobile coverage, speeds, and availability may vary by location, network conditions, device compatibility, congestion, and other factors.
Additional mobile-service terms may apply to particular plans.
10. Acceptable Use
You agree not to use NOVA services to:
Break the law
Infringe another person's rights
Distribute malicious software
Attempt unauthorized access to systems or accounts
Interfere with our networks or services
Abuse, threaten, or harass our employees or customers
Use our services for fraudulent purposes
Resell or commercially exploit services without authorization
We may restrict or suspend services where reasonably necessary to address serious misuse, security risks, fraud, or legal requirements, subject to applicable law.
11. Intellectual Property
The NOVA website, branding, logos, graphics, software, designs, text, and other content are owned by or licensed to NOVA or its respective rights holders.
You may not copy, reproduce, distribute, modify, reverse engineer, publicly display, or commercially exploit our content without appropriate authorization, except where permitted by law.
12. Third-Party Services
Our website or services may include links, applications, content, or services provided by third parties.
Third-party services may be subject to their own terms and privacy policies.
NOVA is not responsible for third-party services to the extent permitted by applicable law.
13. Limitation of Liability
To the maximum extent permitted by applicable law, NOVA will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of our website or services.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
14. Suspension and Termination
We may suspend or terminate your account or service where permitted by the applicable service agreement and law, including where:
Payments are overdue
You materially breach these Terms
Your use creates a security or legal risk
Fraudulent activity is suspected
We are required to do so by law
Where appropriate, we will provide notice before suspension or termination.
15. Changes to These Terms
We may update these Terms from time to time.
The updated version will be published on our website with a new "Last updated" date.
Where applicable law requires notice of significant changes, we will provide the required notice.
16. Governing Law
These Terms will be governed by the laws applicable to the NOVA service and your place of residence, subject to any mandatory consumer-protection rights that apply to you.
Any disputes will be handled in accordance with applicable law.
If you have questions about these Terms, contact: