Privacy Policy

Last updated: September 29, 2026

NOVA ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use the NOVA website, services, applications, and related products.

1. Information We Collect

We may collect information that you provide directly to us, including:

  • Full name

  • Email address

  • Phone number

  • Billing and delivery address

  • Account login information

  • Payment and billing information

  • Customer support communications

  • Information you provide through contact forms

  • Information relating to your subscriptions and purchases

We may also automatically collect certain technical information, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Website pages visited

  • Approximate location

  • Referral information

  • Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

  • Create and manage your account

  • Process orders and subscriptions

  • Process payments

  • Provide TV, broadband, mobile, and entertainment services

  • Communicate with you about your account

  • Provide customer support

  • Send service-related notifications

  • Improve our website and services

  • Detect and prevent fraud or unauthorized activity

  • Maintain website security

  • Comply with legal and regulatory requirements

  • Send marketing communications where permitted by law and where you have provided the necessary consent

3. Cookies

We may use cookies and similar technologies to remember your preferences, understand how visitors use our website, improve website functionality, and provide relevant communications.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

4. Payment Information

Payments may be processed through third-party payment providers. NOVA may not directly store complete payment-card information when payment processing is handled by an external payment provider.

Payment providers may process your information according to their own privacy policies and terms.

5. Sharing Information

We may share information with trusted service providers who help us operate our business, such as:

  • Payment processors

  • Hosting providers

  • Customer-support providers

  • Analytics providers

  • Delivery or installation partners

  • IT and security providers

We may also disclose information when required by law, court order, regulatory authority, or when necessary to protect our legal rights, customers, or services.

We do not sell your personal information as part of our ordinary business operations.

6. Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.

8. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Withdraw consent where processing is based on consent

  • Object to certain processing

  • Request restriction of processing

  • Request a copy of certain information

To exercise applicable rights, contact us using the details provided on our Contact page.

9. Children's Privacy

Our services are not intentionally directed toward children who are below the minimum age required by applicable law to provide personal information independently.

If we become aware that we have collected personal information from a child in circumstances where parental consent was required, we will take reasonable steps to address the situation.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of those services before providing them with personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact NOVA through our website's Contact